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Empress Care Center Facility
57 Residents
67 Certified Beds
100 Staffs
23 Rooms
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General FAQ
  • Can I deliver food/drinks to residents?

    Outside deliveries including food/drinks can be coordinated with the Social Service Department and delivered at the front door of the facility.

  • Are you accepting personal protective equipment (PPE) donations?

    Yes, we are currently accepting new/unused PPE such as disposable face masks of all kinds, N95 masks, face shields, and disposable or reusable isolation gowns. If you are a local business or individual and have access to any of these items, please give us a call.

  • What has Empress Care Center done to protect residents and staff from COVID-19? 

    The team at Empress Care Center has been coordinating closely with county, state, and federal agencies while implementing new infection control protocols as they are updated by CDC.

    Below are several of the infection control measures we have implemented to prevent the spread of infections:

    • The Residents that were identified as positive will be moved to our COVID-19 Positive area, our “Red” Zone.  This is a separate unit in the facility that has no contact with the other staff or residents.
    • Any residents that are newly admitted, or exhibiting signs and symptoms of COVID-19 like infection are moved to our Observation Unit, “Yellow Zone”.  This area is also separate from the rest of the facility.  There is limited contact with the staff from the rest of the facility, and no contact with any other residents.
    • Staff members are screened daily upon entry per guidelines from the Centers for Medicare and Medicaid Services (CMS). The screening includes a questionnaire and a temperature check taken before direct resident contact.
      • Staff members experiencing respiratory symptoms or fever of 99.4 degrees or above and no known COVID-19 exposure are directed to stay home and self-quarantine 10 days for resolution of symptoms and must be afebrile for 72 hours.
      • Staff members experiencing respiratory symptoms or fever of 99.4 degrees or above and have a known COVID-19 exposure are directed to stay home and self-quarantine until a total of 10 days free of symptoms have passed or has been afebrile for 72 hours whichever is longer, or the employee has received a negative result on a COVID-19.
      • Staff members who work at other facilities or business that have COVID-19 positive
      • Staff members who have had close contact with someone in the community that has been COVID-19 positive.
      • Staff members who have traveled out of the country to designated regions or returned from a cruise are required to self-isolate for 14 days prior to returning to work.
    • Staff hand hygiene compliance is monitored daily.
    • Staff use personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns as prescribed by local, state, and federal guidelines.
    • The facility break room has been closed for all dining.  Staff are permitted to store and prepare their food in the break room but no eating or drinking of beverages is permitted.  Staff must wear their face mask at all time when in the break room.
    • Staff have been trained on the most current information and guidance from CMS, Centers for Disease Control (CDC), and the California Department of Public Health (CDPH).
    • Facility access has been limited to one entry point.
    • Infection prevention signage is posted at the entrance and throughout the facility.
    • Based on direct guidance from CMS, visitors are currently permitted for indoor and outdoor visits (see notes above).
    • Essential personnel are screened prior to entry requiring completion of a questionnaire and a temperature check. Those exhibiting a temperature and/or respiratory symptoms will be denied entry.
    • Essential personnel are monitored for compliance with our enhanced visitor precautions.
    • Residents are provided up-to-date education on the COVID-19/Coronavirus guidelines and all mandated restrictions imposed by CDC, CDPH, and CMS.
    • Residents are monitored daily for fever and respiratory symptoms.
  • Are residents and resident representatives notified if a resident or staff member contracts COVID-19?

    Yes, to help ensure transparency and in accordance with the California Department of Public Health (CDPH) guidelines, it is our policy to notify residents and resident representatives by 5:00 pm the next calendar day after the occurrence of a single confirmed infection of COVID-19, or three or more residents or staff with new-onset of respiratory symptoms that occur within 72 hours. If you are not listed as a resident representative on the medical record and would like to be, please contact our social services team.

  • What must essential personnel do to keep patients safe? 

    Essential personnel must follow the following precautions:

    • Wear Personal Protective Equipment (PPE), such as facemasks and eye protection, as prescribed by the facility
    • Clean your hands upon arrival and after leaving
    • Cover your cough or sneeze with a tissue or sleeve
    • Clean your hands after coughing or sneezing
    • Avoid close contact with people who are sick
    • Avoid touching your eyes, nose, and mouth
  • Testimonial
    • As a retired registered nurse with the Department of Public Health, I have been involved in in-depth investigations regarding quality of care at nursing homes throughout several counties. I have…
      Testimonial | Susan D.
    • My father has been in the kind care of Empress since November 2011 and I have to say this is the only place and staff that has provided our family…
      Testimonial NJ Q.
    • My grandma has been in many care homes but I feel comfortable knowing that the staff has always been great to her. She doesn't complain unless she's out of her…
      Testimonial | Teddy G.
    • My grandma has been at the Empress Care Center for almost two years now. The staff and nurses are very helpful and loving. She can be quite persistent on telling…
      Testimonial | Joy D.