As a retired registered nurse with the Department of Public Health, I have been involved in in-depth investigations regarding quality of care at nursing homes throughout several counties. I have found Kim, the Director of Nursing at Empress, to maintain the highest quality of care for all residents (patients). She continually strives to ensure her staff follow her high standards of care. If I ever have a concern, Kim and her wonderful staff take the time to answer all my questions and investigate my concerns. The staff and the Doctor listen to my concerns and make changes if warranted. Each of my concerns is taken seriously. This is why they maintain a 5-star rating.
When I was choosing a nursing home for my Aunt who has had Alzheimer’s over 20 years, my first choice was Empress Care. I knew from my previous interactions as a Department of Health investigator, my Aunt would have great care.
They have improved my Aunt’s life greatly ensuring she walks several times a week with staff. She was a walker her whole life, but then became bedridden with her last caretaker, so to see her waking again is wonderful. Whenever my Aunt states she needs to use the bathroom, staff bring her immediately to the bathroom and give her the opportunity to try to use the toilet, even though most times she is incontinent.
I am happy with the care of my Aunt, and am no longer worried about her on a daily basis. Thank you to Kim, Bea, and all the caring staff at Empress!